Dissatisfied and Irate Vodacom Customer

Vodacom was my internet service provider at home. I had connectivity challenges in November'22 and contacted Vodacom only to find that my service was canceled without my authorisation. I was then advised by the consultant that they would not be able to reinstate my service and that I should take a new 24-month contract.

The response from the consultant was outrageous because I did not authorise the cancellation. I then contacted that sales department and asked to talk with the manager but was not allowed but that she would address my concerns with the manager and revert. The sales consultant by the name of Precious advised that the manager offered a 12-month contract at R769 per month and generated a Sales order with reference number: SO*** on Monday 05 December 2022 and this sales order was received per email which required me to approve the sales electronically which was duly done.

I contacted the sales as well and the implementation department but they could not see the sales order. I spoke with numerous consultants who promised to return my call but this did not materialise.

My frustration has reached boiling point and I called the sales department to-day 07 Dec 2022 and spoke with Zola this morning but again she could not assist me but promised to get the sales consultant who generated the order to contact me. It is now 13h46 but still no response.

I don't know what to do anymore but will try again to contact them.

Vodacom seems to have no ethical business practices and are not customer focussed.

Very Disappointed customer: Sagren Munsamy *** ***