1 reviews | Active since Jan 2017

19 Apr 2020, 10:00

Dissatisfied

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olivia asisipho ntwanambi to reactivations 2 days agoDetails I would really like assistance reactivating my number I have been unwell and was bot able to govto the store to rerica my own number after tou as a service provider decided to deactivate my account the inconvenience I have suffered duevto my health now I must also go to the shop waa something I just couldn't do now my number has veeb reassigned I have had this number for years and for you to take it away. Despite all that **** im still willing to take a contact up with you guys I clearly must be an idiot to want to come bck to such a service provider. Your staff was rude as hell when I called in I logged a complaint and I ddbt even get assistance after getting half an answer a month later I an email from the same idiot who failed to answer my question tell me that my number has been deactivate so clearly he /she's email works fine just not to assist a customer Didn't even bother calling me just resolved the complaint ive been with you for years clearly you dont care about prepaid customers only care if one is on a ridiculous contract

0
Replies (1)
Vodacom
Vodacom's reply19 Apr 2020, 16:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team