1 reviews | Active since Dec 2016
Dissatisfied
<p><br />I HAVE A BIG QUERY WITH ELITE MOBILE AND VODACOM.<br />I HAVE UPGRADED 2 NUMBERS FROM MY VODACOM CONTRACTS.<br />BOTH CONTRACTS I WAS PAYING FOR MORE THEN R250 AND WHEN I GOT A CALL THE GUYS CONVINCED ME TO PAY R79 TO GET THE AIR TIME FOR R100 WITHOUT GETTING A NEW PHONE.<br />EVER SINCE I AM STILL PAYING THE SAME MONEY I WAS PAYING FOR BEFORE.<br />I JUST CONTACTED VODACOM AND NO UPGRADES OR CHANGES WERE MADE ON MY ACCOUNT, SO THIS MEANS I HAVE BEEN PAYING FOR SOMETHING FOR NOTHING!!!<br />I NEED A THOROUGH INVESTIGATION TO BE DONE WITH ELITE MOBILE ON BOTH NUMBERS AND CONSEQUENTLY ME TO BE REFUNDED ALL THE MONEY I HAVE PAID FOR NOTHING.<br />NOT AT ANY POINT DURING MY CONVERSATION WITH YOUR CONSULTANTS DID THEY INDICATE I WILL BE PAYING A LINE SERVICE ON TOP OF THE R79 I WILL BE PAYING. I WOULDN'T HAVE TAKEN THAT CONTRACT AS THERE IS NO DIFFERENCE IN MONETARY VALUE!!!<br />I NEED ALL THE CONVERSATION RECORDING TO BE PULLED OUT AND CHECKED!!!.<br />I AM BITTERLY DISSATISFIED WITH ELITE MOBILE AND THE SERVICE I GOT.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
