BS
Boitumelo S

1 reviews | Active since Dec 2016

03 Dec 2016, 13:28

Dissatisfied

<p><br />I HAVE A BIG QUERY WITH ELITE MOBILE AND VODACOM.<br />I HAVE UPGRADED 2 NUMBERS FROM MY VODACOM CONTRACTS.<br />BOTH CONTRACTS I WAS PAYING FOR MORE THEN R250 AND WHEN I GOT A CALL THE GUYS CONVINCED ME TO PAY R79 TO GET THE AIR TIME FOR R100 WITHOUT GETTING A NEW PHONE.<br />EVER SINCE I AM STILL PAYING THE SAME MONEY I WAS PAYING FOR BEFORE.<br />I JUST CONTACTED VODACOM AND NO UPGRADES OR CHANGES WERE MADE ON MY ACCOUNT, SO THIS MEANS I HAVE BEEN PAYING FOR SOMETHING FOR NOTHING!!!<br />I NEED A THOROUGH INVESTIGATION TO BE DONE WITH ELITE MOBILE ON BOTH NUMBERS AND CONSEQUENTLY ME TO BE REFUNDED ALL THE MONEY I HAVE PAID FOR NOTHING.<br />NOT AT ANY POINT DURING MY CONVERSATION WITH YOUR CONSULTANTS DID THEY INDICATE I WILL BE PAYING A LINE SERVICE ON TOP OF THE R79 I WILL BE PAYING. I WOULDN'T HAVE TAKEN THAT CONTRACT AS THERE IS NO DIFFERENCE IN MONETARY VALUE!!!<br />I NEED ALL THE CONVERSATION RECORDING TO BE PULLED OUT AND CHECKED!!!.<br />I AM BITTERLY DISSATISFIED WITH ELITE MOBILE AND THE SERVICE I GOT.</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Dec 2016, 08:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,