NF
Nicole F
1 reviews | Active since Mar 2018
14 Mar 2018, 21:50
Dissatisfied
Very dissatisfied always dissatisfied. I have had countless issues with vodacom most recent one being incorrect billing on a upgrade. I upgraded online was told by consultant and it states online that doing it this ways saves you admin fees. When I received ny latest invoice vodacom has charged me admin fees pushing my bill up by alot. This was not what I agreed. Consultant advised that only the new contract amount would be deducted no admin fees etc included.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
15 Mar 2018, 07:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2018, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2018, 10:15Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Renzo Maart
Best regards,
Vodacom's reply15 Mar 2018, 10:15
Official
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Renzo Maart
Best regards,