Dissatisfied

<p>I am very dissatisfied with the manner in which Vodacom has handled my previous query re: repair of a cellphone at jabulani mall. I was told to take the cellphone to south gate when there is no vodacare at south gate. I take it upon myself and go to jabulani again and thia time they accept my phone. I am happy with the speed in which i received a refurbished phone back. However, my phone had a screen protector and when i got a new one it did not have one. I asked the consultant about this and he said it was gone with the phone. My ***umption is that yhe phone was exchanged because of some or other fault not known to me. why should i bare the cost of getting another one for the new phone? </p> <p> </p> <p>It is very unfair that one must resort to such platforms before reveiving decent service! Very upsetting</p>