KS
Kathija S

1 reviews | Active since Nov 2018

01 Nov 2023, 15:53

Dissatisfaction with vodacom service

Hi..I'm kathija, I'm extremely disappointed with vodacom,I have currently 300gigs day and 300 gigs night..my contract number *** is due to end end of November. I received a call from vodacom consultant offering me a better package deal that I will receive 250gigs day and 250 gigs night together with a laptop and router but I have only received 150 gigs day. I was further informed by the consultant that due to my excellent payment record,they offering me such a great deal. I currently have 2 contracts with vodacom. I called customer service and they cut me my call.. vodacom is useless and I'm extremely upset..if I do not get what is promised to me ..I will take this matter further. Kindly contact me on ***.

0
Replies (1)
Vodacom
Vodacom's reply02 Nov 2023, 07:43
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team