KS
Kathija S
1 reviews | Active since Nov 2018
01 Nov 2023, 15:53
Dissatisfaction with vodacom service
Hi..I'm kathija, I'm extremely disappointed with vodacom,I have currently 300gigs day and 300 gigs night..my contract number *** is due to end end of November. I received a call from vodacom consultant offering me a better package deal that I will receive 250gigs day and 250 gigs night together with a laptop and router but I have only received 150 gigs day. I was further informed by the consultant that due to my excellent payment record,they offering me such a great deal. I currently have 2 contracts with vodacom. I called customer service and they cut me my call.. vodacom is useless and I'm extremely upset..if I do not get what is promised to me ..I will take this matter further. Kindly contact me on ***.
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Replies (1)Vodacom's replyOfficial
02 Nov 2023, 07:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Nov 2023, 07:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
