Dissatisfaction with Vodacom Senior Management at Accounts Department

Previously I reported about Vodacom suspending my account due to returned payment from bank.I am still waiting for a senior person from Vodacom Accounts Department to contact me. No response as yet. I have given alternate numbers. ***. No response as yet. When I tried to contact the accounts department they informed me that the full amount of R10893.08 ( under dispute) needs to be paid before the the account gets unsuspended. This account is under dispute as I made payments which instead of reflecting as a credit it is reflecting as a debit. Hence this exhorbitant fiqure. I require a senior manager from Vodacom accounts Department to contact me after analysing my account and then give me a correct amount owed to Vodacom which I will gladly settle and close all my accounts with Vodacom.