Dissatisfaction with Vodacom`s customer Service

<p>I am typing this letter as literally means to appeal to the vodacom group, especially regarding your service in the last few weeks.I have been a loyal and paying customer to vodacom for over 12 years now and,I am absolutely appalled by the services tha you hve rendered.</p> <p>I was recently due for an upgrade on my cellphone contract,and to say the least,it has invariably been one of the most frustrating things I could have ever done.I upgraded at vodacom on the 23/05/2017 to a Samsung S8+,which has been giving me problems ever since the upgrade.</p> <p>I used the phone from the morning of the 24/05/2017 untill 02/07/2017.However,as of the 03/07/2017,a little while after upgrading,the phone started showing "symptoms"of a battery problem, as follows:the battery life would start decreasing more rapidly than usual and I would have charge it at least twice a day,the situation was exacerbated when this battery percantage decrease was coupled by the cellphone ultimately heating up and consequently decrease battery percentage even more - without it even being used.</p> <p>I resorted to taking it in to the nearest vodacom shop for assistance on the 06/07/2017,and the consultant who was handling my predicament informed me that they would actually be sending the phone away to Bloemfontein, assigned job number ********** 5 for repairs.Thereafter, i received my phone from vodacom Welkom on Monday the 12/07/2017.</p> <p>On Wednesday the 19/07/2017,I was still experiencing the same problem they had supposedly repaired and it was back to square one sgsin,rapid battery percentage drop and overheating.I then had to take it back again - because the problem had clearly not been resolved - on 20/07/2017 with job number ********** 4.</p> <p>Vodacom sent me message on Friday the 04/08/2017 indicating that my phone is ready for collection and it has been repaired,of which I fetched the phone on Saturday the 05/07/2017,I had to take it back on Sunday the 06/07/2017, still experiencing the same problems trhey supposedly repaired and it was back to square oneagain,rapid battery percentage drop and overheating with Job number ********** 2</p> <p>I am incredibly incovenienced to say trhe least but more than anything,I am frustrated and disapointmentat your approach to this entire situation.Honestly,it is a bit ridiculous that I have to go such lengths to even receive an appropriate response to the matter, this is incredibly unproffesional - even more so,it is unacceptable and i will not stand for it.</p> <p>Did this brand new phone literally have to explode on my ear for you to assist me effectively?</p> <p>To what extentmust I plea with you to be able receive a new handset that works effectively and could equally get me out of your hair.</p> <p>I am never behind on my installments with your companyand,so,I assume I can expect your company to approach me with the same finesse,consistency and proffesionalism as I have maintained.</p> <p>I even sent an email on the 27/07/2017 at 08h55 to ********** til today i have not receive a response.</p> <p>I am profusely disappoited and frustrated by this and I expect something will be done soon to remedy this situation.</p> <p>Regards</p> <p>Mrs SB May</p>