Dissatisfaction with Vodacom

Its been over a week that our Complex had experienced an issue with the fibre, complaints we lodged and the feedback given was that they were working on it and it would be operational in 2 days as there was a problem with the fibre lines, fast forward 1 week later and despite me calling and reporting the issue, and having been given a reassurance that my complaint would be dealt with in a day, it is now 2 days and nothing.has been done, notwithstanding the fact that we had over a week with no fibre. I did state that I work from home and am dependent on fibre.