1 reviews | Active since Nov 2018
Dissatisfaction with Vodacom
I am a valued customer at Vodacom, I still had 3 months left to upgrade my contract and was only willing to upgrade in the last month of my contract.. I received a call from a consultant insisting I upgrade to a huawei P30 lite for R299 pm and will receive 1 GB, 50 minutes and 50 sms.. I was also told that I will not pay more than R299 pm, in fact I will save because my old contract I was paying more than R300pm. When I received my account statement I was shocked because I am billed R436pm and not R299 as promised and only received 350MB instead of 1GB. I have contacted Vodacom regarding this and was promised a consultant will contact me but I received no call to date. Vodacom consultants will call me the whole day just to sell a product but will never contact me when there is a problem. I will never recommend anyone to deal with Vodacom and I will definitely never renew my contract with Vodacom ever again.. I am deeply disappointed and upset with the lies and deceit from Vodacom. I want what was promised to me regarding the data bundle and price. I was not keen on upgrading my contract 3 months before the expiry date, a consultant contacted me and made false promises just to sell their product.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further investigation. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further investigation. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided our team made contact with you and is assisting with your complaint.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided our team made contact with you and is assisting with your complaint.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
