Dissatisfaction with vodacom 100%

My name is Mapita Molotsi Below is the communication or email sent to Vodacom and I am still not getting joy from the Network company.

I called them again today only for them to give me a number that is not working 082 111.

Please note that i am not happy with the service that i have received from vodacom as of 10 February 2023.

I was phoned by a vodacom agent around the 7th Feb 2023 to offer me a deal of a house ruter. The ruter has not worked since delivery which was done on 10 February 2023. I phoned vodacom to tell them the ruter is not working and i was taken from one place to another without a straight answer. Ever since the 10 February i have been phoning vodacom without any assistants. The ruter is still not working today and its the 5 April 2023 and believe u me vodacom os debiting my account for the service im not receiving. Like i said i jave been phoning vodacom for assistence every week without any help but they took my money since march for a service which i never received.

I need someone to collect the ruter from my address and i need my money back they took for no service.

Your assistance will be appreciated as im sick and tored of phoning vodacom. In the years of doing business with vodacom i jave never received such disgusting service in my life.