JS
Judith S

1 reviews | Active since Apr 2023

26 Apr 2023, 10:16

Dissatisfaction with Vodacom....

I have been offered a promotional Laptop package in February 2023,I have had a contract with Vodacom since its inception, I took the offer as the consultant promised that the contract costs would remain the same and they assured me they would, after receiving my statement, to my amazement I was billed almost double, having received this information I returned the laptop, having sent numerous Emails to cancel the contract as I had advised I cannot afford the repayments, the last email was sent on the 8th March 2023,I am however still being billed for a laptop i have returned on the 3rd March 2023,it was couriered by RAM ref COL***5.I am extremely disappointed in Vodacom's service and unwillingness to assist as I am not prepared to pay for a Laptop that i do not have, can someone please assist in resolving this matter as the Vodacom branch in Fleurdal was not able to assist. And I phoned Vodacom Promotion Department as well and they said the can't end this contract before it is paid in full. Why must I pay for a Laptop that I don't have. Having been a contract user for so many years I expect better service please rectify urgently.

0
Replies (2)
Vodacom
Vodacom's reply26 Apr 2023, 12:20
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JS
Judith S's update16 May 2023, 09:02
Reviewer Update
Last week Vodacom phoned me and said they received the Laptop that they self collected on 03/03/2023, but it was not confirmed on my account and it will be fix as soon as possibile. They suspend my Vodacom account and now I have to buy Data and Airtime. Every time that Vodacom phone me they only play music and don't talk to me. This can not go on like this.
When are they going to Credit my account and make me mobile again, or must I cancel my Long life Contract with them and make use of another network!!!!