Dissatisfaction with services from Vodacom provider

This has to be my 4 time on hello Peter for the same provider,but a service provider Vodacom is definitely not. I am appalled by the service over the past month and with either their misalignment between thier departments ,agents and processes. Communication between the agents ,clients services,and even the hello Peter agents are pathetic.Long story short ,they promote fibre products,hungry for sales without checking or so I thought if the area has coverage ,just for delivery and waiting almost a month for installation to be told sorry your area isn't covered.Cancelled my order whilst sending another order for something that they cannot provide.Then to keep me happy and compensate me for all the confusion and mess offers me a 1 month free subscription of LTE WiFi uncapped 10mbp line to be delivered within 2 days of the follow up call on my complaint,which once again ends up being another process and again another wait longer than what was promised. And I even had to apply for this so called compensation which means an enquiry has been done on my credit profile In the meantime I app**** at another service provider for fibre ,which the installation will be done this week. Then a Vodacom agent promoting fibre in my area came to offer this service to which my daughter explained we are unable to take with Vodacom as they explained we are not covered in this area ,and guess what the agent takes out his device and shows fibre is indeed live and covered in my area ..wow just wow. So today I received another email and guess what ,the compensation router is coming with a fibre router for fibre WiFi to be installed by openserve which I have never agreed to.Immediately I called in and enquired ,the agent checks on the system the service request was sent to open to come an install ,***.These people are all *********** and clear don't have a clue what is happening and what needs to be done in the jobs they are employed to do.I requested the agent to cancel the entire order including the free uncapped 10mbp line as I know I'm going have issues with billing come month end then it's another battle for refunds all that ****. I need someone who knows what the hell is going on to call me ,to ensure nothing that was done impacts my credit score and to compensate me for my time ,my frustrations and the money I spent on my data for my household for the past month as my children needed for assignments and exams ,if I need to produce a statement for all the data I am happy to present the Capitec connect data usage history.