Dissatisfaction with progress of application for Vodacom fibre Line

On 2022.06.20 I have app**** for Vodacom Fibre via Vodacom call Centre.( SR ***), refers. Vumatel had installed the ONT approximately 1 month later. When I contacted Vodacom to establish when will I get router so the fibre line can be activated, all sorts of excuses were given, such as delay with courier, sales order was cancelled( however, not from my side), etc. To present I have not received a router. The matter was escalated but the issue has not been resolved. I would like Vodacom Fibre Department to give a concise reply regarding the progress of the application as there are numerous service providers that are willing to provide a service if Vodacom cannot.