Dissatisfaction with cancellation of contract with Vodacom

I am very unhappy with Vodacom, I had a contract for data which also included a pocket router. On 1 December 2022 I went to the Vodacom branch in Pretoria wonderpark to cancel my contract. When I got there one of the workers assisted me by phoning their call center. I then spoke to one of the agents . I explained to her that I want to cancel my contract, but she then asked me why I wanted to cancel and I then told her that I have a new data contract with Tellkom . She tried to convince me that vodacom can offer me a better deal. After that she told me that cancellation won't be possible since it's already December and that my bank account will be debited for December. I then agreed with her that I don't have a problem with debit order for December .At the end of the conversation she confirmed and assured me that the contract has been cancelled. I was greatly astonished on 16/01/2023 and 15/02/2023 when my account was debited for a contract that I had cancelled. . I then reversed both transactions as I felt that I couldn't pay for a data contract that I had not used and also cancelled..

I went back to vodacom again on 17 February 2023 and when the lady checked on their system there was no cancellation. The lady had to phone the call center in order for me to do a 2nd cancellation and a cancellation email was immediately sent to me . My account has once again been debited on 15/03.2023 and I will reverse the transaction. I will not be paying vodacom my hard earned money for something caused by an *********** , useless and greedy agent who decided not to perform her duties !!!!!!!!!! She must be held accountable for being *********** and pay the money.

Today I will be changing the bank that I am currently using so that Vodacom can't bully me into having access to my account. This nonsense must stop!!!!!!!