Dissatisfaction if service received

Im writing about my disappointment with vodacom. Its been a week from hell as 'i have not had my network on both my numbers disconnected. With an arrangement in place to make payments on my account on the 31 03 2020. The president then announced the national lockdown and some services became slow and impossible , i attempted to go to the local mall to pay my account only to find that the ques and heat were both unbearable. After standing for sometime as they were now limiting how many people enter the mall at a certain time, i decided to go back home. Not long after that i received a text message from vodacom saying i can download the app and make payments. After struggling i managed to pay the account and get a confirmation from vodacom that payment has been received. Not knowing that a week later i will wake up with no network of both my sims and vodacom has disconnected my network. I then made several attempts to contact various departments within vodacom, sent emails and proof of payment and to date i have not received service and still sit with 2 simcards with no service. Proof of payment have been sent and i still await feedback from both the legal team and supervisors who were meant to contact me. Im disgusting at the service that i have received and how does one be penalized because the president announced a national lockdown? Working away from home it means that my families back home can not contact me nor can i contact them. How does one stay without contact numberd during thid pandemic and how can such a huge network fail to deal witj such a query. I am baffled as into why no one has made an effort to deal with tjid query. I can not even begin to express my utter disappointment in your call centre agents.