RD
Riaaz D
1 reviews | Active since Mar 2015
05 Dec 2016, 19:06
Dissatisfaction
<p>So my Fiancé recently took an upgrade to extend her contract with Vodacom. The new package offered a Galaxy S6 for R399. What a surprise when she tells me that my installment is going to be R709 in Dec. She then called Customer Care only to be told that there was an additional contract taken out, as far as I recall this was an upgrade. Disappointed really. That is why I ported away. Please sort this out. Don't really want to go as far as CPA. ********** 764</p>
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Replies (2)
Vodacom's replyOfficial
06 Dec 2016, 07:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2016, 07:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
RD
Riaaz D's updateReviewer Update
10 Dec 2016, 16:14So I am still waiting for someone calls me. I don't have any words anymore.
RD
Riaaz D's update10 Dec 2016, 16:14
Reviewer Update
So I am still waiting for someone calls me. I don't have any words anymore.