DISSAPPOINTING SERVICE

I re-newed my contract in January 2015 while I was in Durban .I went to Vodacom at the Pavilion. The consultant by the name of Jeanette helped me .When we arrived I explained to her that I was looking for a phone with a keypad .She showed me the special that they had at the time (the Asha 210 & Asha 205).She never explained that the handset that was insured was Asha 205 which I gave to my mother as a gift.<br> Now my handset is damaged .I took it to Cresta mall in Johannesburg where they told me to complete an insurance form (Cellsure) because the handset was unrepairable as per Priscilla. Cellsure gave the details that the handset that is insured is Asha 205 so they won't be able to assist.<br> My contract has just been renewed, is 4 months old and I am not sure what to do from here .Must I cancel and go to another service provider who knows how to look after their clients.<br> I am very disappointed in the service.<br>