Dissappointed in Vodacom service

Wednesday we did an upgrade and we couldnt add a watch as an accessory because the system shows that the upgrade is still open. And we need to wait a month before we can add it. If you upgrade you want to receive what you pay for the new phone and the watch. You dont want to wait n month before you can have both. Dont tell me that it is not something they cannot override. It feels like they take your money but dont want to assist you. We have been very loyal customers for more that 16 years. Very dissapointed in Vodacom