Dissappointed in the Vodacom system.

Request to cancel a contract after the contract duration appears to be close to impossible with Vodacom.

I have had a business contract with Vodacom. The contract has ended, which then went on to a month to month basis.

I have sent many request to cancel this contract to email ***. I have had responses from employees working in this department.

However, with all send and done, it appears that my request to cancel falls on deaf ears. To date I still get billed for this account @ R499.99 per month.

Cancellation request took place in June.

I no longer want to deal with employees that can not treat my request with the respect it requires, nor do I want to deal with the *********** AI system -The Tobby system.

I would like this contract to be cancelled and to be reimbursed with the money that was wrongfully debited off my account.

(June, July, Aug, Sep, Oct and Nov) = R499.99 x 6 = R2994.00, is what I am expecting to be reimbursed.

Please do not debit my account for December.

Kindly note when Vodacom does not get paid, legal processes are followed, why is it okay for Vodacom to act wrongfully without any consequence?

I trust my request will be taken seriously. All correspondence shall be provided on requested, the names of the employees I dealt with may also be divulged on request.