EG
Erica G
1 reviews | Active since Mar 2021
08 Feb 2024, 14:44
Dissappointed Customer
Vodacom is the worst network next to Cell C... So, a payment was made on my account on the 27th of January 2024, they then sent me a SMS thanking me for payment, but on the 29th they said they tried to debit me for it, why would they do that knowing they received payment already. So, I called in today and the agent was so rude that she cut the call on me now at 2:36 on the 08/02/2024 if these calls are recorded. Why am I liable to pay R100.88 if the account is paid.
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Replies (2)
Vodacom's replyOfficial
08 Feb 2024, 14:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2024, 14:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
EG
Erica G's updateReviewer Update
09 Feb 2024, 10:02Thank you so much for you prompt response and assistance in this matter Brandon if the name is correct. Thanks for also explaining everything to me and also for going over and above for my query.
Thank you again, god bless you and keep up the good work
Thank you again, god bless you and keep up the good work
EG
Erica G's update09 Feb 2024, 10:02
Reviewer Update
Thank you so much for you prompt response and assistance in this matter Brandon if the name is correct. Thanks for also explaining everything to me and also for going over and above for my query.
Thank you again, god bless you and keep up the good work
Thank you again, god bless you and keep up the good work