RB
Ruzaigh B
1 reviews | Active since Aug 2018
03 Dec 2018, 11:26
Dissappointed customer
Y is it so difficult to get an issue resolved upon being promised a follow up call back on Friday past by 1 of the agents. Since when does a customer have limited calls to make to the call centre to have/get an issue resolved and besides not being able to get through to tell you you may only call back the 2nd of the new month GUESS WHAT its the 3rd December today, is this how you treat someone that has been loyal and with Vodacom for close to if not 20 years well if that's the case then well done...
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Dec 2018, 14:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2018, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RB
Ruzaigh B's updateReviewer Update
04 Dec 2018, 16:05This has not been resolved, I received 3 missed calls within the space of a minute and that's it 13:27 "prayer time" no follow clearly something must be wrong for a client to not answer a call after patiently awaiting a call back. I called in this morning from another line to just be disappointed again. Customer service is very bad im sorry to say that, if they not laughing and partying in the back ground then they just remain muted until you hang up really pathetic and frustrating.
RB
Ruzaigh B's update04 Dec 2018, 16:05
Reviewer Update
This has not been resolved, I received 3 missed calls within the space of a minute and that's it 13:27 "prayer time" no follow clearly something must be wrong for a client to not answer a call after patiently awaiting a call back. I called in this morning from another line to just be disappointed again. Customer service is very bad im sorry to say that, if they not laughing and partying in the back ground then they just remain muted until you hang up really pathetic and frustrating.