Dissappointed at Vodacom

I have been a contract client to Vodacom since 2010; and has never missed any monthly payment for all my products.

Only to experience my banking account being frozen due to a ********** transaction in May 2018; for which reason my Vodacom Debit Order amongst other did not go through; which I rectified by paying in cash the full amount outstanding and until date.

Only for Vodacom to decline my request for addition of another product as I upgraded my contract today in Bloemfontein Free state. Very Disappointing...…...