Dissappointed and unhappy client

<p>I went to a Vodacom shop-Kathu in Feb to get me a new wifi router TOPUP contract, little did i know i would come to regret it a few months later. Now apparently its not "TOPUP" as requested but an "OPEN" contract and i have been billed 10× my normal instalment. After numerous calls and a visit to the branch i am now being told that "i am supposedly being discounted because i am a valuable client and not an admission of guilt..."but still the amount due does not equal to my instalment. So to clarify the matter, i requested a copy of my original signed contract which apparently cannot be traced. Why? Escalation after escalation, requests logged but still nothing. I am so incovinienced and unhappy with Vodacom right now i wont even refer any of my associates..PLEASE GIVE MY COPY CONTRACT AND RECTIFY MY INSTALMENT!