Dissappointed

Review which I wrote about I think 3 months ago where I cancelled a contract, signed the paperwork and sent it back along with a copy of my ID, proof of payment and nothing ever happened. They responded after the review that somebody would contact me shortly but I'm still waiting. It's like they afraid to lose customers, yet it's because I don't don't use that tablet as I obtained fibre. I also got 5 contracts with them. Lastly their cancelation dept with a few exceptions are totally out of it, knowledge, following up, mistakes, phoning back etc it's just not forthcoming. I will wait for November, when most of my contracts are up for upgrade, then I will go into a vodacom shop and go and cancel as I'm gatvol and after more than 20 yrs of being with them, I feel it's time to move on. Extremely disappointed