GG
Ghowa G

1 reviews | Active since Oct 2018

22 Oct 2018, 19:22

DISSAPPOINTED

You people are the worst!!!! My mum purchased airtime at your store, your employee put the wrong number in and now my mum has to wait 4hours for your head office to rectify it “complete bull****”! Your store manager stands with his back towards her hearing everything but doesn’t do jac**** Your policy sucks! If the mistake lies with you then redeem her voucher instantly, it’s 4hours and she still hasn’t received anything...! Thank god my contract coming to an end this incident is by far the cherry on the cake I will certainly be looking at other options!

0
Replies (2)
Vodacom
Vodacom's reply23 Oct 2018, 06:47
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Oct 2018, 09:37
Official
 Dear Ghowa 

We tried calling you with regards to your query, however we were unable to get hold of you after numerous attempts. 

Kindly let us know should you need further assistance or alternatively contact the store where purchase took place. 

Regards 

Vodacom Consumer Website Team 

Best regards,