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Willem W

1 reviews | Active since Feb 2015

23 Feb 2015, 11:19

Dissappering Airtime

Yesterday morning, 22 February, I bought a R110 airtime bundle. After my airtime advance of R10 was settled I was left with R99. I subsequently bough a R10 power inter net bundle and this morning another two R10 bundles of the same type, I was very surprised therefore to my find out out that my available airtime bundle has dwindled to a measly R32.65 and I definitely didn't make any calls yesterday or today.<br> <br> To try and navigate through Vodacom's 082111 Call centre is an frustrating and perplexing exercise in futility and at then have to listen to pre-recorded message of how my available bandwidth might be depleted is even more frustrating.<br> <br> Considering Vodacom's exorbitant rates for pre-paid data as opposed to Telkoms bundles for the same bundles leave and altogether bad taste in the mouth!

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Replies (1)
Vodacom
Vodacom's reply23 Feb 2015, 11:31
Official
Hello Willem5705,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,