zM
zola M
1 reviews | Active since Mar 2016
04 Feb 2026, 10:12
Dissappearing airtime from vodacom
I have been struggling with vodacom about the dissappearing airtime from both numbers *** and ***when I inquire about it ,I was told that Google play is the one that took my airtime for both numbers which amount R900 .I checked with them as to whether I did subscribe to them but there is no service on my account or my phones ,They did promise to investigate this matter but to my supprise I received notification that matter is close and refunded me only R175 from the total amount Of R600 and on the other number so far nothing was refunded
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Vodacom's replyOfficial
04 Feb 2026, 13:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2026, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
zM
zola M's updateReviewer Update
06 Feb 2026, 10:32I was contacted by vodacom but they can't resolve my problem .I was told to contact Google play but they don't have my record that I have subscribe to Google play even on my side I don't have record of those that vodacom says I have to subscribe to ,I did request vodacom to block all subscriptions on my account four years ago.I was surprised now when my money was taken from my account and it keeps on repeating taking money from my account even after talking to them ,I am feed up and need to cancel all my contracts with vodacom
zM
zola M's update06 Feb 2026, 10:32
Reviewer Update
I was contacted by vodacom but they can't resolve my problem .I was told to contact Google play but they don't have my record that I have subscribe to Google play even on my side I don't have record of those that vodacom says I have to subscribe to ,I did request vodacom to block all subscriptions on my account four years ago.I was surprised now when my money was taken from my account and it keeps on repeating taking money from my account even after talking to them ,I am feed up and need to cancel all my contracts with vodacom