Dissapoiting service

I would like to express my sheer disappointment at how badly I was treated at the vodacom in Roseback opposite MTN close to the movie theater *** I walked into the center needing help with my cooperate Sim card activation. Thato( light skinned gentleman with freckles) tried to assist us by taking checking the sim card number and informing us that the sim card was not yet activated. All good I then ask him for advice or a way forward can he not dial us into where we need to call to expredoa the process, I was told by thato that he really understands my need for help but he's tech support as it stands on the board and can't help me and I have to go stand in a queue even though hes not with anyone but because he's "Tech Support" as he so fondly put it and showed me not once but twice he cannot help me. Long story short I go over to a young lady with black curly hair by the name of Carol or so she reffered to herself boy let me tell you about Carol. I get to Carol really my long story yet again and without even looking at me or letting me finish she concludes that she in her capacity and line of work is unable to assist me with anything and I need to call a help line or who ever helped me initially. The more I try to explain to her the more she blocks and displays no intention of listening to what I have to say long snd short of it is I'm not even angry I'm more disappointed at how badly and borlerline discriminatory these two representatives acted. Treated some like **** because youare letting whether is going with you be a trigger at that moment is not okay. They acted like they owned the entire store and didn't need nor care about those jobs, if they don't they shouldn't let their bad attitude put the brand into disrepute if these two are not happy they should leave vodacom and rather sit at home I am so tired of having to feel like I have to beg people in.ustomer service roles for assistance if you don't want to be their ****** off. Some else will do good with the job you are capping on.