DISSAPOINTMENT BY MILADY'S AND VODACOM

On the 5&amp;6/01/16 my mom's cell lost network whilst at the rural for Holidays, on the 7th/01/16 she made a sim swap at Vodacom at Shelly Centre. End January she received a statement from Milady's stating that she bought airtime for R290, upon doing a follow up she was told she made a sim swap then she bought airtime on the 5&amp;6. This came as shock because she never registered for this service of buying airtime via a cell on any account plus the cell was not working.<br> The manager at Milady's referred us to Vodacom and she told us that Vodacom will refund the money because they allowed a swim-swap to made by a ***** person on my Mothers ID. We were assisted by John-Manager at Vodacom and he told us that they cant refund her because the airtime was bought on Milady's account. To date my mother has not been assisted by the two Companies mentioned. Upon verifying the Id used we discovered that the ID is my mother's but the details are not hers. What is disappointing is that she has own the number over 10years and has the account as well over 9 years for her to be treated like this, more over she has been LOYAL TO BOTH THESE COMPANIES. As her last option she ended up paying the account.