1 reviews | Active since May 2015
Dissapointment
i would like to express my utmost dissapointment in vodacom i tried to take out this contract i have had endless nightmares, the online agents lying and saying the iphone 4 was available when the sales person called me they told me that the iphone 4 was discontinued and after convincing i took the samsung A3,the delivery was quick and easy ,but when the phone arrived it came with a MICRO SIM instead of a nano sim , i had to go around trying to find a nano sim i finally got the sim and called vodacom activations and was told the guy will send me the correct sim but he did not advice me that the contract will be activated automatically that same day,until i recieved an sms telling me my contract has been activated and it was activated on the wrong sim and the wrong number not the number i wanted to port over,i found out that once i receive the sim they will correct it and indeed i received the correct sim and it took them 5 calls from me and 4 days to activate the sim after endless calls and enless lies from the agents,the customer service agent lies to me and sings while dealing with me and mocks my accent i was utterly shcoked i doubt they have quality assurance listening in.
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
