DISSAPOINTING TO SAY THE LIST

Vodacom sold me a home 5G contract with one of their Alcatel routers, upon which after the successful delivery on the 2nd of April 2022 for some reasons which even they themselves could not explain, they just could not get it to work. I was in most of the time on the call with their argents and eventually they sent me to one of their shops, which immediately as I explained my story to the shop then the blame game started. As the customer, I see Vodacom as one Big Brand, I should not be hearing stories how *********** department A is over Department B??The shop placed me on call again as I would have from home, the call centre urgent then decides that decided that I should cancel that particular contract, which I did. They came and collected their router. Now after all of that drama, I was told to wait for seven days for the whole process to be resolved. Believe me on the very next debit order date which happened almost 3 weeks later, Vodacom debited me for the non existence contract, what??? When I call them to enquire, they tell me about the 7 days waiting period?? You take my money which I have budgeted for other things unauthorised from my account, then you tell me to wait for the process? Someone obviously messed up from the billing department and from the cancellation department, the point is, the two department did not communicate but why do I have to pay for that? The debit order went off my account on the 20th of April and today is the 3rd of the new month and my money is not credit back in to my personal cheque account yet, what's the hold-up?? called in today and spoke to Sam at one your customer care who was so rude to me, he told me that he cannot go and change the system, he is merely reading the feedback as it was "IN PROGRESS" how unprofessional? no empathy for customers at all. Even worse he dropped the call on me under the false pretence of transferring it to someone else who could have a mandate to assist me. I again immediately spoke to Lerato from the same department, she tells that Vodacom big as they are, don't have systems to log a complaint about Sam? How? She told me that her team leader Tebogo Lephalane was to listen to the conversation between myself and Sam to determine what had transpired, only after then I would get a call back. She could not give a turn around time because apparently Tebogo was in the meeting, that is uphauling Vodacom!!! I have been one of your very loyal customers who never misses a debit date, and this is how you treat us , as consumers and yet you keep taking money from us? I need my money back in to my account latest by tomorrow afternoon!!!! NO STORIES