Dissapointing staff

I have a problem with my phone, i can recieve sms but can't send sms. Tried all the solutions available online of changing my message centre numbers with no solution. Decided to go to a Vodacom shop for assistance, all they do is to refer me to dial 111 or 135 as if of the 13 years of being a vodacom customer i did'nt think of that. When i use customer care i can't speak to a consultant and my problem is not on the prompts they provide in their customer service line. I was heavily dissapointed by the lack of initiative and lack of accesibility to get help