Dissapointing Sevice

Dear Vodacom Fibre

I am disappointed with the service from Vodacom Fibre. We have relocated to a new house the 1st of March 2020. I have logged a call for the relocation more than a month ago. Order number: SR***. Vodacom has not yet given me any feedback to when they will be able to come and install at the new house. I have phoned them on Friday 28/02/2020 to follow up. The lady told me she left a note with the installation team to phone me back. Then on Monday 2 March 2020 I phoned again because the installation team did not phone back. I spoke to Grant. Grant told me I should keep my phone on, they will phone me back today. Tuesday came and no phone call. Then I phoned back again. After 30minutes on the phone with Vodacom again the guy which helped me created a new order number SR-***, not sure why he gave me a different order number now. He said he will phone me back within 3-4 workings days, and if he doesn't phone back then I must call them again. This is unacceptable. I work from home and need my Wifi to be working urgently. What is the use of placing an order a month before relocating, for Vodacom not to even pick up the phone to let me know when more or less they will be able to help me. I am losing income and airtime money every day because of no service from Vodacom Fibre. Will I be getting a refund from my monthly subscription which I am paying for Wifi which are not working?

Regards, Leandre Breedt