DISSAPOINTING SERVICE ONCE AGAIN

I MADE A PAYMENT ON THE 31ST OF AUGUST AT VODACOM IN GREENSTONE FOR MY ACCOUNT BUT THE FUNDS WAS NOT ALLOCATED TO MY ACCOUNT I KEEP GETTING MASSAGES THAT IM ON ARREARS AND WHEN I CALLED I WAS TOLD TO SEND AN EMAIL TO THE *** ,ON THURSDAY THE 7TH OF SEPTEMBER I SENT THE EMAIL WITH MY PROOF OF PAYMENT I THEN RECIEVED AN EMAIL SAYING MY QUERY WILL BE ATTENDED IN THE NEXT 24 HOURS TODAY IS THE 12TH BUT NO ONE HAS GOTTEN BACK TO ME AND IM STILL GETTING SMS"S AND CALLS BECAUSE MY ACCOUNT IS IN ARREARS.