Dissapointing Service From Retention Consultants

I have been a loyal vodacom customer for more than 10 years. Its very disappointing that I received such horrible service. My contract was due for an upgrade and I called in, I was advised by an agent that I can do a deal match where they will offer me the same price as any other network provider. She stayed with me on the line and sent through the details to the team to assist me with an offer. I then called again and again and was told that they will get back to me.

It has been a month now and still no feedback. I called today and got the same feedback.

Extremely dissapointing. I am at a point now where I want to just cancel my contract.