Dissapointing service for transfering lines

After numerous efforts to try and move both my data and cellphone accounts from an Commercial account to my personal name, I have still no answer as to when and where this will happen. After first application submitted 25th June 2018, I was notified 3 weeks later that the line is switched but still no confirmation of when the new debit order will run, no confirmation of the amount of the debit order, and no confirmation that the previous account was closed and that I will not be billed for the old account. I visited the Vodacom shop in Clearwater Mall twice and received nothing but shocking service from the management all the way down via email and telephone. After speaking numerous times to manager Deon Du Plessis and Graham Brooks telephonically, they confirm all is done. When I ask for email confirmation, no response. I can see clearly that nothing changed on my MyVodacom app. This means that no changes were made and explains the reluctance to confirm anything in writing. This is very disappointing service to say the least. 4 weeks later, I still dont know when this will happen..............