Dissapointing Service by Vodacom.

On the 06 May 2022 I called as I realized my Voda mail email is not received any emails. I spoke to a consultant who told she's logging an enquiry as most customers have a similar issue n our call got cut off. I called again some smarty agent ask if did I receive an Sms to migrate I told her not at all, she then explained that I needed to migrate n I'll be charged R29. going forward. I explained that I would have opted in if I saw it n I pay attention to Sms. Vodamail email it's been treating me well n all my work is there. She sent me a useless webmail link that also didn't retrieve any of my emails. Then that 1st agent called advising the query has been logged n indeed I received an Sms notification. Monday 9th I called again I was told it will take 72 hours. Tuesday I received a call when I answered the call got cut off I called back was told agent who called has left. Friday 13th I called n I was given sum sob STORIES. PLEASE can a technician kindly assist me cause u need to get my email working n I have references I need urgently on my emails. Can I not be punished for some lazy person who failed to do their jobs. I can't afford to loose clients because of an *********** vodacom agent. YOU SAID VODACOM IS HERE FOR ME😢