Dissapointing Service

I recently did an upgrade with vodacom. We concluded the upgrade and confirmation was done for the iphone 14 plus.

5 days later and my phone still hadn't arrived, so I called in to find out why there was a delay in my delivery. To my suprise, the order had been cancelled due to no stock but I was not even informed.

Vodacom is refusing to give me another phone with the same deal and wants me to pay much more than the contract that was agreed to. They don't even want to make an exception for the inconvenience or miscommunication.

Its very disappointing especially given the fact that I have been a loyal customer for more than 10 years.