Dissapointing service

I really dont know what more to say about vodacoms service My upgrade was done on 23rd November 2018 and today is the 25th January 2019 and i still have not received my device which is a TV. You guys should actually throw in a phone aswell for the terrible service that you have given me. The week has gone by and i had been promised my Tv to be delivered within this week and yet still nothing not even a follow up call to query if i have received it. I have to pay 2 months billing for something i havent received. This really shows how unvalued of a client i am being with you guys for the past 14 years.