1 reviews | Active since Dec 2012
Dissapointing service
<p>I called Vodacom on the 4th of August to cancellations department to cancel my vodacom contract and advised the reason for the cancelation was due to the fact I had not received the Apple SE phone i had ordered. The consultant I spoke to retained the business and offered me the same package and was promised would be activated on the01/09/2016 and will receive 10 GB of data once off valid for 30 days. I received my phone 2 working days later and waited for the first for activation which happened however there was no 10 GB of data that was promised. I called the call centre and spoke to Gift on 01/09/2016 to ask what happened and was advised I had an allocation and there was a delay and would receive it during the course of the day. I called again round lunch time and spoke to Musa who said I had no allocation for 10 GB of data and I should speak to the upgrades department and he transferred me. After a lenghthy hold of abput 15 mins i dropped the call. I tried again in the afternoon to call on the number provided ********** and was on hold for about 42 mins with no assistance dropped the call. This morning I called the call centre and spoke to Sindisa about my data and she also adv that there was no allocation. I cannot beleive that I was promised 10 GB and still have not received it on 02/09/2016</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
