AN
Ande N

1 reviews | Active since Dec 2012

02 Sept 2016, 08:36

Dissapointing service

<p>I called Vodacom on the 4th of August to cancellations department to cancel my vodacom contract and advised the reason for the cancelation was due to the fact I had not received the Apple SE phone i had ordered. The consultant I spoke to retained the business and offered me the same package and was promised would be activated on the01/09/2016 and will receive 10 GB of data once off valid for 30 days. I received my phone 2 working days later and waited for the first for activation which happened however there was no 10 GB of data that was promised. I called the call centre and spoke to Gift on 01/09/2016 to ask what happened and was advised I had an allocation and there was a delay and would receive it during the course of the day. I called again round lunch time and spoke to Musa who said I had no allocation for 10 GB of data and I should speak to the upgrades department and he transferred me. After a lenghthy hold of abput 15 mins i dropped the call. I tried again in the afternoon to call on the number provided ********** and was on hold for about 42 mins with no assistance dropped the call. This morning I called the call centre and spoke to Sindisa about my data and she also adv that there was no allocation. I cannot beleive that I was promised 10 GB and still have not received it on 02/09/2016</p>

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 08:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team