DISSAPOINTING

<p>It seems like the only way to get any results from Vodacom is to complain about them on social media and HELLO PETER,COM</p> <p> </p> <p>i was approached by the Vodacom call centre to upgrade one of the wireless wi-fi rooters on my name. i understood that it would cost a little more but i would get a tablet with the new upgrade. it took 2 days to deliver. </p> <p> </p> <p>when i received it i decided over the weekend that i did not need it and i contacted Vodacom the Monday to collect the device. it was collected 10 days later, which is now another 10 days ago and i have been charged in the meantim for the upgrade on my latest account. i was told that i would be contacted about 3 days after the collected the device to cancell the upgrade on my name and then also to credit the charge on my account for the upgrade.</p> <p> </p> <p>yesterday i phoned them to find out if all of this might have happend without any of my input seeing as the tablet was collected 10 days ago already.</p> <p> </p> <p>when i spoke to the lady yesterday she said that the expiry date for this wifi rooter is 07/06/19!!! which means that the upgrade has NOT been cancelled, the overcharge on my account has not been credited and i will probably be charged the upgraded amount on my account AGAIN on my new account.</p> <p> </p> <p>i would like someone to contact me so i can sort this out because i REFUSE to be put through from the cancellation department to the upgrade departments and back to the cancellation department because i actually want to CANCELL this deal.</p> <p> </p> <p>in the meantime i also have to worry about the incorrect charged on my account and who knows how many people will feel that it is not their job to sort that out and put me throught to the next and the next and the next department!!</p> <p> </p> <p>this is unacceptable!</p> <p> </p> <p>vodacom NEVER has an issue with my payment eavery month and yet i get treated like this.</p> <p> </p> <p>PLEASE HELP!!!</p>