RL
Roxanne-Lee Larsson

1 reviews | Active since Nov 2014

20 Jul 2016, 12:31

DISSAPOINTED WITH VODACOM ... WHAT'S NEW???!!!!!!!!

<p>GOOD DAY</p> <p>ONCE AGAIN I AM HAVING A PROBLEM WITH VODACOM.I HAVE BEEN GOING BACK AND FORTH FOR MANY MONTHS,FIGHTING EVERY MONTH BECAUSE THEY DONT DEBIT ME SO WHEN I GO IN TO THE BANK TO PAY THEY DECIDE TO DEBIT ME THE NEXT MONTH AND THEN IT BOUNCES BECAUSE THERE IS NO MONEY AS I HAVE DRAWN IT TO GO AND PAY.YOU GUYS HAVE BEEN HARASING ME FOR A PENALTY FEE OF R125 PHONING ME AT ALL HOURS OF THE NIGHT WHICH IS SO RUDE AS I DO HAVE A LIFE AND A KID TO SEE TO AND DURING THE DAY I'M AT WOR**** ANYWAY TODAY YOU GUYS BLOCKED MY PHONE,AFTER MANY FIGHTS ONCE AGAIN I MANAGED TO PAY THE MONEY.WHEN I CALLED NOW AT 14:10PM I SPOKE TO A LADY CALLED PALE,ASKED HER TO UNBLOCK MY LINE AS I HAVE MADE A PAYMENT.SHE TOLD ME THAT I NEED TO PAY A R10 FEE TO UNBLOCK MY PHONE. EXCUSE ME???????????????????? YOU GUYS JUST ****** HARASSED MY LIFE FOR A R125 AND NOW I MUST PAY FOR IT TO BE UNBLOCKED,NO WAYS I DONT AGREE AND WHEN I TOLD HER THAT SHE TOLD ME BASICALLY THAT THATS HOW IT IS AND UF I DONT PAY THE R10 MY LINE WILL NOT BE UNBLOCKED.I POLITELY SAID EXCUSE ME AND HAD HER SAYING TO ME IM RUDE AND I MUST GO AND REPORT IT ON HELLO PETER THEN BECAUSE I SAID I WOULD IF THATS THE SERVICE IM GETTING.WHO THE HECK DOES SHE THINK SHE WAS SPEAKING TO? I PROCEEDED TO TELL HER IVE PAID THE MONEY VODACOM WANTED AND THAT I WANTED MY LINE UNBLOCKED.SHE WASNT EVEN LSITENING TELLING ME SHE WILL PUT ME THROUGH TO CUSTOMER CARE,I SAID HOLD ON CAN I HAVE YOUR NAME SHE SAID I TOLD YOU PALE ANYTHING ELSE I CAN HELP YOU WITH?BEFORE I COULD EVEN CONTINUE SHE HUNG UP.I AM NOW FURIOUS AND DONE WITH VODACOM.I AM CANCELLING MY CONTRACT WHEN IT EXPIRES I DONT WANT TO DEAL WITH THIS NONSENSE.ANYWAY WHEN CAN I EXPECT MY LINE UNBLOCKED AND PLEASE NOTE I AM NOT PAYING THE R10.LOOKING TO HEAR FROM VODACOM ASAP!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2016, 13:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team