1 reviews | Active since Nov 2014
DISSAPOINTED WITH VODACOM ... WHAT'S NEW???!!!!!!!!
<p>GOOD DAY</p> <p>ONCE AGAIN I AM HAVING A PROBLEM WITH VODACOM.I HAVE BEEN GOING BACK AND FORTH FOR MANY MONTHS,FIGHTING EVERY MONTH BECAUSE THEY DONT DEBIT ME SO WHEN I GO IN TO THE BANK TO PAY THEY DECIDE TO DEBIT ME THE NEXT MONTH AND THEN IT BOUNCES BECAUSE THERE IS NO MONEY AS I HAVE DRAWN IT TO GO AND PAY.YOU GUYS HAVE BEEN HARASING ME FOR A PENALTY FEE OF R125 PHONING ME AT ALL HOURS OF THE NIGHT WHICH IS SO RUDE AS I DO HAVE A LIFE AND A KID TO SEE TO AND DURING THE DAY I'M AT WOR**** ANYWAY TODAY YOU GUYS BLOCKED MY PHONE,AFTER MANY FIGHTS ONCE AGAIN I MANAGED TO PAY THE MONEY.WHEN I CALLED NOW AT 14:10PM I SPOKE TO A LADY CALLED PALE,ASKED HER TO UNBLOCK MY LINE AS I HAVE MADE A PAYMENT.SHE TOLD ME THAT I NEED TO PAY A R10 FEE TO UNBLOCK MY PHONE. EXCUSE ME???????????????????? YOU GUYS JUST ****** HARASSED MY LIFE FOR A R125 AND NOW I MUST PAY FOR IT TO BE UNBLOCKED,NO WAYS I DONT AGREE AND WHEN I TOLD HER THAT SHE TOLD ME BASICALLY THAT THATS HOW IT IS AND UF I DONT PAY THE R10 MY LINE WILL NOT BE UNBLOCKED.I POLITELY SAID EXCUSE ME AND HAD HER SAYING TO ME IM RUDE AND I MUST GO AND REPORT IT ON HELLO PETER THEN BECAUSE I SAID I WOULD IF THATS THE SERVICE IM GETTING.WHO THE HECK DOES SHE THINK SHE WAS SPEAKING TO? I PROCEEDED TO TELL HER IVE PAID THE MONEY VODACOM WANTED AND THAT I WANTED MY LINE UNBLOCKED.SHE WASNT EVEN LSITENING TELLING ME SHE WILL PUT ME THROUGH TO CUSTOMER CARE,I SAID HOLD ON CAN I HAVE YOUR NAME SHE SAID I TOLD YOU PALE ANYTHING ELSE I CAN HELP YOU WITH?BEFORE I COULD EVEN CONTINUE SHE HUNG UP.I AM NOW FURIOUS AND DONE WITH VODACOM.I AM CANCELLING MY CONTRACT WHEN IT EXPIRES I DONT WANT TO DEAL WITH THIS NONSENSE.ANYWAY WHEN CAN I EXPECT MY LINE UNBLOCKED AND PLEASE NOTE I AM NOT PAYING THE R10.LOOKING TO HEAR FROM VODACOM ASAP!!!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
