Dissapointed with Vodacom and Bad customer service

I had a contract with Vodacom that ended 31 October 2019. I called beginning of September to indicate that I don't want to continue with the contract or do any upgrade for both numbers and 3g. The consultant confirmed the contract has been cancelled and last deduction will be 01 October 2019. Vodacom deducted November and did not even load airtime. I went to my bank and reversed the money because I had cancelled the contract and did not even receive the airtime. January this year I get a call from some rude lady telling my account has been handed over to legal and I told to check the call recording to prove that I called and cancel my contract a month before it ended and she agreed. On Saturday went to Vodacom store at Mall of the south and was told there is nothing they can do I have to call legal and yesterday I called legal and was told that collection need to assist and was transferred to collection and was told I cannot be assisted if I am on prepaid. I went to Vodacom Alberton city and the consultant checked for me and only to find out that one of the numbers was not cancelled but other were cancelled how because I had one contract that had two phones in the package and had to requested to cancel everything. May I urgently be assisted and name cleared because this is gonna impact negatively on my credit. I am also taking this matter with my lawyers because I feel is just not fair and the fact that have been calling with no help. My number:*** the one I used to call email: ***