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Matilda M

1 reviews | Active since Apr 2017

30 Apr 2017, 20:58

Dissapointed with service

<p>Lately I have been experancing difficulty with my internet connection I've made with vodacom on more then one occasion instead all i've been getting is temp solutions.Im highly dissapointed as I've been using vodacom for years and never had am issue.On the first occasion I went to the Musgrave Branch and the guys that work there told that vodacom was doing some maintaince thing which was why I was experancing difficulty connecting with my data.I called vodacom and the lady I spoke to did not know anything about it.</p>

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Replies (2)
Vodacom
Vodacom's reply01 May 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 May 2017, 12:42
Official

Hi Matilda

As discussed, your query has been handed to our Network team for urgent assistance.

Regards,

RJ