EB
Eva B

1 reviews | Active since Jun 2021

02 Jun 2021, 11:00

DISSAPOINTED VODACOM FIBER CUSTOMER

Our WIFI extender has not been working since 17 May 2021. I have called Vodacom Fibre every week day since then and have spoken to 7 people about the problem and that we need a technician to come out REF SR*** We are told Lesego will be calling us from the techician department since 24 May .

very dissapointed and we pay R1100 to vodacom monthly for fibre and 3G Services and have to use more purchased data where the extender needs to work for Vodacom contract.

Please assist . Vodacom should be a 1st class company and this service is defintely far below standard.

Eva

0
Replies (1)
Vodacom
Vodacom's reply02 Jun 2021, 11:13
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team