ML
Michael L
1 reviews | Active since Oct 2016
22 Feb 2019, 19:49
Dissapointed sold old product
It is concerning at the minimal knowledge of the sales force within Vodacom. I approached a store in the V&A to get a upgrade 1 January2019. At that point i asked if the new Samsung S10 will be released soon as I would then wait. I was informed that no only October. Low and behold today there it is launched in style at all Vodacom stores and Samsung store. Samsung store associates said all stores and suppliers were informed last year already. So now I have a brand new contract with a older model S9. would be interested to see how interested Vodacom would be to let me swap out....doubt it!
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Replies (3)
Vodacom's replyOfficial
23 Feb 2019, 14:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Feb 2019, 14:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Feb 2019, 12:40Dear Michael,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat today. We have escalated the matter to the FSC of the store. Feedback will be provided to you shortly.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat today. We have escalated the matter to the FSC of the store. Feedback will be provided to you shortly.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Feb 2019, 12:40
Official
Dear Michael,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat today. We have escalated the matter to the FSC of the store. Feedback will be provided to you shortly.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat today. We have escalated the matter to the FSC of the store. Feedback will be provided to you shortly.
Regards,
Vodacom Consumer Website Team
ML
Michael L's updateReviewer Update
22 Mar 2019, 10:55Started off well with a response...no follow through...no resolve....it seems Vodacom allows this sort of behaviour...pity zero customer service or care
ML
Michael L's update22 Mar 2019, 10:55
Reviewer Update
Started off well with a response...no follow through...no resolve....it seems Vodacom allows this sort of behaviour...pity zero customer service or care