SN
Sonya N
1 reviews | Active since Apr 2018
03 May 2021, 15:59
DISSAPOINTED IN VODACOM'S SERVICE WHEN CANCELLING A FINISHED 2 YEAR CONTRACT
THE OUTCOME... DUE TO VODACOM S MISTAKE IS THAT THEY ALSO HANDED MY ACCOUNT OVER TO THEIR LEGAL COLLECTIONS DEPARTMENT. THEY ALSO INVOLVED CREDIT BUREAUS... WHICH WAS NOT LEGAL IF THE MISTAKE WAS NOT FROM MY SIDE BUT IT WAS VODACOM'S MISTAKE.
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Vodacom's replyOfficial
03 May 2021, 16:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 May 2021, 16:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team