Dissapointed in Vodacom

I app**** for an upgrade online and it was approved and said Ram will deliver my parcel. I decided to follow up on my delivery as I was already being charged on my upgrade, then I get informed I do not qualify for the upgrade due to my credit rating. I have never missed payments on my three contracts and then get informed I do not qualify anymore. I will be looking at other alternatives now and if my contracts run out I will not support Vodacom anymore, I am very dissapointed as a long lasting client who have been on the vodacom network for so long. Really not nice to be approved and contract shows it is approved and already loaded and then to be humiliated when you contact them and now you have to inform the person they will not be getting the phone anymore.

Shockingly humiliated