Hellopeter
Share Your Experience
NS
Ndivhuwo S

1 reviews | Active since May 2018

15 May 2018, 21:29

Dissapointed in vodacom and the services.

Good day

I recently had a complaint against vodacom but today when i check on the vodacom app this is what i see. Can someone please tell me what is going on. It seems things keep going from bad to worse. I am truly unhappy with vodacoms service. Can i get an explaination why i have an equipment balance of R16000, what is that and what is it for?

0
Replies (3)
NS
Ndivhuwo S's update15 May 2018, 22:23
Reviewer Update
I am extremely dissappointed and disatisified with vodacom... My rights as a consumer are being violated.! If these issues are not resolved i will report vodacom to ICASA and the ombudsman. How can something so simple as i do not want open line i want top up exculate to balance of contract is R16000. Which according to your consultant that means i might have asked to terminate the contract... Do you guys not listen to customer needs and wants?
Vodacom
Vodacom's reply16 May 2018, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 May 2018, 06:40
Official

Dear Ms Ndivhuwo Charmaine Sengani,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

We once again apologize for any inconvenience caused.

Warm regards,

Shad